Customer Service

Shenzhen Global Dream Technology Co., Ltd.

1. Contact Us

If you have any inquiries about our products, quotations, samples, orders or website, please feel free to contact us.

• Email: [email protected]
• Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8, China Time)

2. Order & Product Support

Our team can assist you with product specifications, customization, MOQ, production lead time, shipping arrangement and order updates.
Please provide your product and order reference when contacting us for faster support.

3. Quality & Complaints

For any quality issues after receiving goods, please contact us within 7 working days upon receipt. Kindly prepare clear photos or videos of the defective items for verification, or 3rd party official testing report. We will review your case and offer a proper solution.

4. FAQ

Yes, samples are available for most products. Sample cost and delivery freight are at buyer’s expense.

Can I customize products?

Yes, we support customized logos, sizes and colors subject to our MOQ requirement.

What payment methods do you accept?

We mainly accept T/T (Telegraphic Transfer). Other payment terms can be discussed.

Response Time

We aim to reply to all your messages within 24 working hours. Delays may happen during holidays.

Effective Date: 2026